Winter Bureau Helpdesk Service with Upgrade and Maintenance of Outstation Equipment
Introduction
The Winter Bureau Helpdesk Service with Upgrade and Maintenance of Outstation Equipment framework, managed by the North East Procurement Organisation (NEPO), is a critical procurement route aimed at supporting public sector organisations in managing their fleet and transport needs during the challenging winter months. This framework, which is not a Dynamic Purchasing System (DPS), is scheduled to run until 30th June 2025. It provides a comprehensive solution that combines immediate helpdesk support with the upgrade and maintenance of equipment situated at outstation sites.
Context & Use Case
As winter conditions can significantly impact fleet and transport operations, this framework is specifically designed to mitigate those challenges by ensuring that necessary equipment is maintained in optimal condition. Public sector organisations rely on this framework to minimise the risk of equipment breakdowns and to ensure smooth operational continuity, even in adverse weather conditions. The framework's use case is particularly pertinent for contracting authorities who need to maintain operational readiness and efficiency, thereby preventing costly disruptions during the winter period.
Scope of Services
The framework covers a multitude of services designed to ensure that outstation equipment is both reliable and efficient. This includes: 1. Routine maintenance of transport and fleet equipment to prevent unexpected failures. 2. Emergency repairs to address unforeseen issues swiftly. 3. Upgrading existing equipment to enhance performance and reliability. 4. Provision of a helpdesk service for immediate support, guidance, and troubleshooting. 5. Assistance in planning and executing maintenance schedules effectively. These services collectively support the operational integrity of the fleet and transport systems, enabling organisations to manage winter conditions with greater confidence.
Who Can Apply
The framework is open to suppliers who specialise in transport and fleet management services, particularly those who have experience in maintenance and repair operations under challenging weather conditions. Given that this is not a DPS, application opportunities are confined to the framework's initial establishment phase without the flexibility for new suppliers to join throughout its duration. Suppliers should have a robust support infrastructure to provide timely helpdesk assistance and possess the technical capability to carry out equipment upgrades and maintenance.
Buyer Benefits
Public sector buyers benefit significantly from this framework as it offers a streamlined procurement route that ensures compliance with procurement regulations while facilitating faster access to essential services. By leveraging the framework, buyers can engage with pre-approved suppliers, thus reducing the time and effort needed to procure services independently. Additionally, the competitive nature of the framework encourages high standards and cost-effective solutions, ensuring that public sector organisations receive quality service delivery without compromising on budgetary constraints.
Lots
Not applicable
Next Steps
Suppliers interested in this framework should thoroughly review the requirements and ensure they meet all necessary criteria. Direct contact with NEPO, the contracting authority, is advisable for detailed guidance on participation and to gain a comprehensive understanding of the framework's operational parameters. It is crucial to stay informed about the framework's specifications and expectations to align service offerings accordingly.
How Biddable Can Help
Biddable supports suppliers by offering insights into this framework and other procurement opportunities. Our platform aids in the discovery of relevant frameworks, helping suppliers prepare effectively by understanding requirements and maintaining visibility of their pipeline opportunities. While we provide essential information and guidance, suppliers are encouraged to engage directly with the contracting authority for specific framework participation queries.