ict Managed Service
Introduction
The ICT Managed Service framework, managed by the North East Procurement Organisation (NEPO) in partnership with the Yorkshire Purchasing Organisation (YPO), offers a comprehensive solution for public sector entities seeking to procure ICT managed services. This framework is categorised under 'Technology' and is specifically structured to provide a streamlined procurement route through a single supplier, Capita. The framework is not a Dynamic Purchasing System (DPS) and is set to conclude on the 28th of February, 2024. Its primary purpose is to equip organisations with essential technology support services, ensuring their ICT infrastructure is robust and reliable.
Context & Use Case
Public sector organisations often require efficient and reliable access to ICT services to maintain operational effectiveness. The ICT Managed Service framework has been developed to meet this need by offering a pre-negotiated, compliant procurement route. This framework allows contracting authorities to bypass lengthy procurement processes and directly engage with Capita for their ICT needs. As a result, it is particularly beneficial for organisations looking to enhance their ICT capabilities without the burden of managing multiple suppliers or conducting individual procurement exercises.
Scope of Services
The framework covers a variety of ICT managed services that are essential for the smooth operation of public sector bodies. Typical services included within this framework are: 1. IT infrastructure management and support 2. Network services and security 3. Data centre hosting and cloud services 4. Desktop and server management 5. Application support and maintenance 6. Helpdesk and customer support services 7. Disaster recovery and business continuity planning This range of services ensures that public sector organisations can maintain high levels of service availability and data security, which are critical for public service delivery.
Who Can Apply
The ICT Managed Service framework is available to a broad spectrum of public sector organisations seeking comprehensive ICT solutions. While the framework is not open to new suppliers due to its single-supplier structure, organisations within the public sector can apply to use the services offered. This includes local authorities, educational institutions, healthcare providers, and other government bodies that require robust ICT managed services.
Buyer Benefits
For public sector buyers, the framework offers several advantages. Firstly, it ensures compliance with procurement regulations, reducing the administrative burden associated with traditional tender processes. Additionally, by providing a direct route to a seasoned supplier like Capita, the framework facilitates a faster time-to-market for necessary ICT services. The competitive pricing achieved through this framework also ensures value for money, an important consideration for budget-conscious public entities. Finally, the single-supplier model simplifies supplier management and enhances service consistency across the board.
Lots
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Next Steps
Suppliers interested in understanding the specific requirements or engaging with the ICT Managed Service framework should review the framework documentation carefully. Public sector organisations considering using this framework are encouraged to contact NEPO or YPO directly to discuss their specific needs and how the framework can be tailored to meet those requirements.
How Biddable Can Help
Biddable can assist suppliers by providing comprehensive insights into the ICT Managed Service framework, helping them understand its intricacies and how it fits within the broader procurement landscape. Our platform aids in discovering relevant procurement opportunities, preparing thorough responses, and maintaining visibility over upcoming frameworks and contracts. By staying informed and prepared, suppliers can better position themselves in the public sector procurement market.