Patient Healthcare Communications and Related IT Services
Introduction
The Patient Healthcare Communications and Related IT Services Framework, managed by NHS Commercial Solutions, is a structured procurement route for healthcare organisations seeking to enhance their communications and IT infrastructure. Running until 24 February 2025, this framework is not a Dynamic Purchasing System (DPS) but rather a pre-tendered, compliant solution that allows NHS bodies and other healthcare providers to procure a wide range of technology-driven communication services and systems. Its primary aim is to streamline access to essential IT services and tools that facilitate effective patient communication and healthcare information management.
Context & Use Case
In the rapidly evolving landscape of healthcare, effective communication and efficient IT systems are critical. This framework addresses the pressing need for healthcare providers to improve communication pathways with patients and optimise their IT systems to support comprehensive healthcare delivery. By utilising this framework, contracting authorities such as NHS Trusts, Clinical Commissioning Groups, and other healthcare entities can benefit from a pre-approved list of suppliers, ensuring that their procurement processes are both efficient and compliant with public sector standards. The framework is particularly relevant in contexts where timely and accurate communication is paramount, such as patient appointments, information dissemination, and emergency response systems.
Scope of Services
The framework is divided into several lots, each catering to specific IT and communication needs within the healthcare sector. Here is an overview of the services covered: 1. Patient Messaging Services: Solutions for sending secure and timely messages to patients, facilitating better patient engagement and information sharing. 2. Medical Messaging Application (Pager Replacement): Modern communication applications designed to replace outdated pager systems, enhancing internal communications among healthcare professionals. 3. Kiosk Display (Digital Signage): Digital signage solutions for hospitals and clinics, providing real-time information and wayfinding assistance to patients and visitors. 4. Patient Check-In Management System: Efficient systems for managing patient check-ins, reducing waiting times and improving the flow of patient information. 5. Patient-Friendly App Development: Development of user-friendly applications that empower patients to manage appointments, access medical records, and communicate with healthcare providers. 6. Video Conferencing System: Advanced video conferencing tools to facilitate virtual consultations and meetings, supporting remote healthcare delivery. 7. Bespoke Services: Customised IT and communication solutions tailored to the unique needs of individual healthcare organisations.
Who Can Apply
This framework is suitable for a diverse range of suppliers specialising in healthcare IT and communication solutions. Companies with expertise in digital communications, software development, IT infrastructure, and tailored healthcare solutions are encouraged to apply. While this is not a DPS, meaning applications are not open throughout its entire duration, suppliers can benefit from established lots that demand specialised services in the healthcare sector.
Buyer Benefits
Public sector buyers using this framework can expect several advantages. The pre-tendered nature of the framework ensures that procurement processes are compliant with UK regulations, reducing the administrative burden on healthcare organisations. Additionally, the framework facilitates a quicker route to market, allowing healthcare providers to implement necessary services and systems swiftly. The competitive environment fostered by the framework encourages innovation and cost-effectiveness, ensuring that buyers receive high-quality solutions at competitive prices.
Lots
Lot 1: Patient Messaging Services Description of what this lot covers Lot 2: Medical Messaging Application (Pager Replacement) Description of what this lot covers Lot 3: Kiosk Display (Digital Signage) Description of what this lot covers Lot 4: Patient Check-In Management System Description of what this lot covers Lot 5: Patient-Friendly App Development Description of what this lot covers Lot 6: Video Conferencing System Description of what this lot covers Lot 7: Bespoke Services Description of what this lot covers
Next Steps
Suppliers interested in participating in this framework should thoroughly review the specific requirements and services outlined in the respective lots. It is advisable to contact NHS Commercial Solutions directly for detailed information on application processes, evaluation criteria, and contractual obligations.
How Biddable Can Help
Biddable offers invaluable support to suppliers navigating public sector frameworks like the Patient Healthcare Communications and Related IT Services Framework. With our expertise, we assist in discovering relevant opportunities, preparing comprehensive applications, and maintaining a clear view of the procurement pipeline. Our services empower suppliers to make informed decisions, enhancing their ability to successfully engage with public sector procurement routes.