Language Services Framework
Introduction
The Language Services Framework, managed by the NHS London Procurement Partnership, is designed to support the procurement of language services across various regions in the UK. This framework is operational from its commencement until 1st January 2028 and is structured to facilitate the procurement process by offering a structured and compliant route for obtaining language services. Unlike a Dynamic Purchasing System (DPS), this framework does not allow for continuous applications, meaning suppliers need to apply during designated periods.
Context & Use Case
The framework provides a necessary avenue for public sector organisations, particularly within the NHS, to access a range of language services. As the UK becomes increasingly diverse, the need for effective communication with non-English speakers is paramount in ensuring equitable access to services, especially in the healthcare sector. Contracting authorities utilise this framework to streamline their procurement process, ensuring they can meet the communication needs of their diverse populations efficiently and effectively.
Scope of Services
The Language Services Framework is divided into several lots, each catering to different aspects of language service provision: 1. Lot 1a: Managed Services for all other regions. 2. Lot 1b: Managed Services specifically for London and South East regions. 3. Lot 2a: Face to Face Interpretation for all other regions. 4. Lot 2b: Face to Face Interpretation in London and South East regions. 5. Lot 3: Telephone Interpretation available across all regions. 6. Lot 4: Video Interpretation (Spoken) available across all regions. 7. Lot 5a: Non-Spoken Language Interpretation for all other regions. 8. Lot 5b: Non-Spoken Language Interpretation in London and South East regions. 9. Lot 6: Written Translation, Transcription, and Ancillary Services across all regions. These services cover a comprehensive range of language needs, from spoken and non-spoken communication to written translations and transcriptions, ensuring that all potential language barriers can be addressed.
Who Can Apply
The framework is suitable for a variety of language service providers, including those offering interpretation, translation, and transcription services. Given that this is not a DPS, suppliers must apply during the initial procurement phase or at specified points during the framework's lifecycle. Suppliers should have the capacity to deliver services either locally, regionally, or nationally, depending on the lot they are applying for.
Buyer Benefits
For public sector buyers, the Language Services Framework offers several advantages. Primarily, it provides an efficient and compliant route to market, reducing the time and resources needed to procure language services. By selecting from pre-vetted suppliers, organisations can ensure they receive high-quality services that meet regulatory and operational standards. Furthermore, the framework supports competitive tendering processes, allowing buyers to obtain the best value for their specific needs.
Lots
Lot 1: Managed Services All other regions This lot covers managed services for all regions excluding London and the South East. Lot 2: Managed Services London and South East regions This lot covers managed services specifically for London and the South East regions. Lot 3: Face to Face Interpretation All other regions This lot covers face to face interpretation services for all regions excluding London and the South East. Lot 4: Face to Face Interpretation London and South East regions This lot covers face to face interpretation services specifically for London and the South East regions. Lot 5: Telephone Interpretation All regions This lot covers telephone interpretation services for all regions. Lot 6: Video Interpretation (Spoken) All regions This lot covers video interpretation services for spoken languages across all regions. Lot 7: Non-Spoken Language Interpretation All other regions This lot covers non-spoken language interpretation services for all regions excluding London and the South East. Lot 8: Non-Spoken Language Interpretation London and South East regions This lot covers non-spoken language interpretation services specifically for London and the South East regions. Lot 9: Written Translation Transcription and Ancillary Services All regions This lot covers written translation, transcription, and ancillary services for all regions.
Next Steps
Suppliers interested in participating in this framework should carefully review the specific requirements and ensure they align with their service offerings and capacities. Suppliers are encouraged to contact the NHS London Procurement Partnership directly for detailed information on application periods and conditions.
How Biddable Can Help
Biddable assists suppliers in navigating public sector frameworks such as the Language Services Framework. By providing valuable insights into procurement opportunities, helping suppliers prepare compelling bids, and maintaining visibility over pipeline opportunities, Biddable supports suppliers in effectively engaging with public sector procurement processes.