Language Services
Introduction
The Language Services framework, managed by NHS North of England, is a structured procurement route designed to provide comprehensive language support services to organisations within the public sector. Running until 1 January 2028, this framework is categorised under 'Language' and specifically focuses on facilitating effective communication between service providers and their diverse audiences. It is not a Dynamic Purchasing System (DPS), meaning that the framework is a closed procurement system with pre-approved suppliers offering specific services throughout its duration.
Context & Use Case
In an increasingly multicultural society, the ability to communicate effectively across language barriers is critical for public sector organisations, particularly in healthcare settings where understanding can directly impact patient outcomes. The Language Services framework addresses this need by offering a suite of language support services. Contracting authorities, particularly within the NHS and other public bodies, utilise this framework to access quality-assured language services efficiently, ensuring compliance with legal obligations and improving service accessibility for non-English speakers. The framework's design allows organisations to quickly secure language services that are essential for day-to-day operations and patient interaction.
Scope of Services
The Language Services framework is divided into distinct lots, each catering to different aspects of language support. The services covered include: 1. Managed Services: These are available in two lots. Lot 1a is for all regions except London and the South East, while Lot 1b focuses on London and the South East regions. 2. Face-to-Face Interpretation: Similar to managed services, this is split into Lot 2a for all other regions and another lot for London and the South East. 3. Telephone Interpretation: This service is available across all regions, providing real-time language support via phone. 4. Video Interpretation (Spoken): This service facilitates spoken interpretation through video conferencing tools, accessible in all regions. 5. Non-Spoken Language Interpretation: Services for sign language and other non-spoken communication are divided into Lot 5a for all other regions and Lot 5b for London and the South East. 6. Written Translation, Transcription, and Ancillary Services: Available across all regions, this lot covers the translation of documents, transcription of spoken content, and other related services.
Who Can Apply
The framework is open to language service providers who can demonstrate the capacity to deliver high-quality services in the specified areas. Suitable suppliers typically include companies specialising in interpretation, translation, transcription, and ancillary language services. As this is not a DPS, the framework does not allow for continuous application; suppliers are advised to monitor opportunities for when the framework is next tendered.
Buyer Benefits
Public sector buyers benefit from using this framework through its structured, pre-approved supplier base, ensuring compliance with procurement regulations and offering a streamlined route to market. The framework supports competitive pricing through its multiple lots, allowing buyers to select services that best meet their needs while ensuring value for money. The framework also enables rapid procurement processes, facilitating timely access to essential language services, which is particularly beneficial in urgent or evolving situations like healthcare emergencies.
Lots
Lot 1: Managed Services All other regions This lot covers managed services provided in all regions except London and the South East. Lot 2: Managed Services London and South East regions This lot covers managed services specifically for London and the South East regions. Lot 3: Face to Face Interpretation All other regions This lot includes face-to-face interpretation services available in all regions except London and the South East. Lot 4: Face to Face Interpretation London and South East regions This lot includes face-to-face interpretation services specifically for London and the South East regions. Lot 5: Telephone Interpretation All regions This lot covers telephone interpretation services available across all regions. Lot 6: Video Interpretation (Spoken) All regions This lot provides video interpretation services for spoken languages across all regions. Lot 7: Non-Spoken Language Interpretation All other regions This lot includes interpretation services for non-spoken languages in all regions except London and the South East. Lot 8: Non-Spoken Language Interpretation London and South East regions This lot includes interpretation services for non-spoken languages specifically for London and the South East regions. Lot 9: Written Translation Transcription and Ancillary Services All regions This lot covers written translation, transcription, and ancillary services available across all regions.
Next Steps
Suppliers interested in this framework should thoroughly review the specific requirements and consider contacting the contracting authority directly for any clarifications or additional information. It is also advisable to keep abreast of future tender opportunities related to this framework.
How Biddable Can Help
Biddable assists suppliers in navigating the framework landscape by providing resources that enhance discovery, preparation, and visibility of procurement pipelines. We offer insights into upcoming opportunities and support suppliers in aligning their capabilities with public sector requirements, helping them to strategically position themselves for success in this and other frameworks.