Digital Dictation, Speech Recognition and Outsourced Transcription
Introduction
The Digital Dictation, Speech Recognition and Outsourced Transcription Services Framework Agreement, managed by NHS Shared Business Services, is a comprehensive procurement vehicle specifically designed to streamline document management processes within the NHS and other public sector organisations. This framework, which is not a Dynamic Purchasing System (DPS), is operational until 15 June 2025. It focuses on enhancing efficiency through advanced technological solutions in digital dictation, speech recognition, and transcription services, ensuring seamless integration with existing IT systems.
Context & Use Case
This framework is strategically implemented to address the document management needs of public sector entities, particularly within the healthcare sector. By adopting this framework, contracting authorities can significantly improve their document handling and processing capabilities, thereby conserving time and resources. Digital dictation and speech recognition technologies are instrumental in transforming verbal communications into written formats swiftly and accurately, reducing the dependency on manual transcription. Moreover, outsourced transcription services provide an additional layer of flexibility and expertise, catering to fluctuating demands and intricate requirements. This framework is essential for organisations aiming to optimise their administrative processes and focus more on core activities.
Scope of Services
The framework encompasses a wide range of services, organised into distinct lots to cater to various needs: 1. Lot 1a: Digital Dictation Fixed - Provides fixed digital dictation solutions. 2. Lot 1b: Digital Dictation SAAS - Offers Software as a Service (SAAS) options for digital dictation. 3. Lot 2: Speech Recognition Fixed and SAAS - Includes both fixed and SAAS models for speech recognition solutions. 4. Lot 3: Outsourced Transcription - Covers services for outsourced transcription needs. 5. Lot 4: Combined Solutions - Offers integrated solutions combining digital dictation, speech recognition, and transcription services. These services are designed to operate seamlessly with existing IT infrastructures, ensuring minimal disruption and maximum efficiency.
Who Can Apply
The framework is open to a diverse range of suppliers who specialise in digital dictation, speech recognition, and transcription services. Suppliers with capabilities in providing fixed and SAAS solutions, as well as those offering comprehensive outsourcing services, are particularly suitable for this framework. While the framework is not a DPS, meaning the application window is not open throughout its lifetime, interested suppliers should ensure they meet the necessary criteria and timings for application.
Buyer Benefits
Public sector buyers benefit significantly from this framework through a structured and compliant procurement process. The framework allows for rapid deployment of technologies, ensuring that organisations can quickly access the services they need. By fostering competition among suppliers, the framework helps secure value for money and high-quality service provision. The predefined lots and services facilitate targeted procurement, enabling buyers to select solutions that precisely match their operational needs without extensive procurement delays.
Lots
Lot 1: DD Fixed Description of what this lot covers Lot 2: DD SAAS Description of what this lot covers Lot 3: SR Fixed and SR SAAS Description of what this lot covers Lot 4: OT Description of what this lot covers Lot 5: Combined Solutions Description of what this lot covers
Next Steps
Suppliers interested in participating in this framework should thoroughly review the specific requirements and guidelines set by NHS Shared Business Services. Detailed information about each lot and the application process can be obtained by contacting the contracting authority directly. It is essential for suppliers to ensure they align with the framework's criteria before proceeding with their application.
How Biddable Can Help
Biddable supports suppliers in navigating the complexities of public sector procurement frameworks. Through our platform, suppliers can efficiently discover relevant frameworks, prepare comprehensive applications, and maintain visibility over their procurement pipeline. By leveraging Biddable's resources, suppliers can enhance their readiness and strategic positioning within the public sector market.