Customer Surveys Framework SMS Email IVR
Introduction
The Customer Surveys Framework SMS Email IVR, managed by the National Framework Partnership, is a structured procurement route designed to facilitate the secure and responsible sharing of sensitive information during customer survey processes. Although the framework does not operate as a Dynamic Purchasing System (DPS), it provides essential guidelines for conducting surveys via SMS, email, and interactive voice response (IVR) systems. The framework's primary objective is to ensure that confidential information exchanged during these surveys is protected and utilised solely for its intended purpose. While the framework's end date is not specified, it remains an integral part of the technology sector, offering a structured approach to obtaining valuable customer insights.
Context & Use Case
In today's data-driven environment, gathering customer feedback is crucial for organisations seeking to improve their services and tailor their offerings to meet consumer needs. The Customer Surveys Framework SMS Email IVR provides a reliable method for conducting surveys through multiple digital communication channels. This framework is particularly beneficial for public sector bodies and other organisations that handle sensitive data and require a secure means of collecting customer opinions. By employing this framework, contracting authorities can efficiently manage the survey process while ensuring compliance with data protection regulations.
Scope of Services
The framework encompasses a range of services related to customer survey execution. These include, but are not limited to: 1. Designing and implementing customer surveys using SMS, email, and IVR platforms. 2. Ensuring the secure transmission and storage of survey data. 3. Providing analytics and reporting tools to interpret survey results. 4. Offering technical support and guidance throughout the survey process. 5. Facilitating feedback loops to ensure continuous improvement of the survey methods.
Who Can Apply
The framework is suitable for a variety of suppliers within the technology sector who specialise in communication platforms, data security, and customer feedback systems. Suppliers should have the capability to deliver services across SMS, email, and IVR channels. While the framework is not a DPS, it encourages a diverse range of suppliers to apply, provided they meet the necessary criteria and can demonstrate their ability to maintain data confidentiality and integrity.
Buyer Benefits
Public sector buyers can leverage the framework to streamline their procurement of customer survey services, benefiting from a compliant and efficient process. The framework simplifies the tendering process by providing pre-established guidelines and criteria, allowing for quicker access to market-ready solutions. This not only ensures compliance with data protection laws but also fosters competitive pricing and innovation among suppliers. Additionally, the framework enhances the speed at which organisations can deploy surveys, enabling timely feedback collection and analysis.
Lots
Not applicable
Next Steps
Suppliers interested in participating in the Customer Surveys Framework SMS Email IVR should review the framework's requirements in detail and reach out to the National Framework Partnership for further information. Engaging directly with the contracting authority will provide clarity on specific application processes and criteria.
How Biddable Can Help
Biddable supports suppliers by offering insights into the procurement landscape, helping them discover relevant frameworks and prepare competitive bids. Our expertise in public sector procurement ensures that suppliers have visibility into upcoming opportunities and the necessary tools to succeed in bidding processes. By partnering with Biddable, suppliers can enhance their understanding of framework requirements and improve their chances of securing contracts within the public sector.