Telephone Survey Framework
Introduction
The Telephone Survey Framework, managed by the National Framework Partnership, is a structured procurement mechanism designed to facilitate the acquisition of telephone survey services by public sector bodies in the UK. This framework will remain in effect until 4th April 2027 and is classified within the Technology category. As a non-DPS framework, it operates under the guidelines of the Public Contracts Regulations (PCR), ensuring compliance, fairness, and transparency in the procurement process. It offers contracting authorities the flexibility to either directly appoint a supplier or conduct a mini-competition to identify the most suitable provider for their specific needs.
Context & Use Case
Telephone surveys are a critical tool for public sector organisations seeking to gather data, insights, and feedback from various stakeholders, including citizens, service users, and employees. This framework is specifically designed to cater to the needs of contracting authorities looking for reliable and professional suppliers to conduct these surveys. By offering a streamlined procurement route, the Telephone Survey Framework enables public sector bodies to efficiently engage with suppliers who have demonstrated expertise and capability in delivering high-quality telephone survey services. This framework is particularly beneficial for organisations aiming to conduct surveys that require rigorous data collection methodologies and sophisticated analysis.
Scope of Services
The Telephone Survey Framework covers a wide range of services related to telephone surveys. These typically include: 1. Designing survey questionnaires tailored to specific objectives 2. Conducting telephone interviews with target populations 3. Data collection and management 4. Analysis and reporting of survey results 5. Providing insights and recommendations based on survey findings 6. Ensuring data protection and privacy compliance throughout the survey process These services are indicative of the capabilities that suppliers can offer under this framework, allowing buyers to select the services that best fit their requirements.
Who Can Apply
The framework is open to suppliers who specialise in providing telephone survey services. Suitable applicants typically include companies with proven experience in survey design, data collection, and analysis. Suppliers are expected to demonstrate their ability to deliver high-quality, reliable, and compliant survey services. Although this is not a DPS, meaning applications are not continuously open, interested suppliers should ensure they meet the necessary qualifications and standards before applying within the designated timeframes.
Buyer Benefits
Public sector buyers can leverage the Telephone Survey Framework to streamline their procurement process for survey services. The framework provides a compliant and efficient route to market, helping to reduce procurement lead times and associated costs. By offering both direct award and mini-competition options, it allows buyers to tailor the procurement process according to their specific needs and strategic priorities. Additionally, the framework ensures that all participating suppliers adhere to high standards of quality and compliance, thus reducing risks associated with supplier performance and contract delivery.
Lots
Not applicable
Next Steps
Suppliers interested in participating in this framework should thoroughly review the framework requirements and ensure they meet the necessary criteria. It is advisable to contact the National Framework Partnership directly for detailed information on application processes and timelines. This proactive approach will enable suppliers to fully understand the expectations and prepare robust applications.
How Biddable Can Help
Biddable supports suppliers by providing comprehensive insights and resources to navigate public sector procurement frameworks like the Telephone Survey Framework. By offering tools for discovery, preparation, and maintaining pipeline visibility, Biddable aids suppliers in effectively aligning their capabilities with framework requirements. This ensures that suppliers are well-prepared to engage with public sector opportunities as they arise, without unnecessary promotional interventions.