Design & Installation for the Customer Experience (Catering & Social Spaces)
Introduction
The Design & Installation for the Customer Experience (Catering & Social Spaces) Framework, managed by the Southern Universities Purchasing Consortium (SUPC), is a procurement framework under the Facilities & Estates category. It is specifically tailored for the enhancement of customer experiences within catering and social spaces such as cafes, restaurants, and social gathering spots. This framework offers a structured approach to the design and installation of environments that are both inviting and functional. Running until 31 August 2024, this framework is not a Dynamic Purchasing System (DPS), which means it has a fixed list of suppliers selected at the outset.
Context & Use Case
The framework is designed to support universities and other educational institutions in creating spaces that not only attract and retain students and staff but also enhance their overall experience. Contracting authorities use this framework to access a range of services that facilitate the transformation of ordinary spaces into vibrant, efficient, and welcoming environments. These spaces are essential for fostering community engagement and providing conducive atmospheres for social interaction and relaxation. By using this framework, institutions can ensure that their facilities meet high standards of design and functionality, which can be a key factor in attracting students and staff.
Scope of Services
The framework covers a wide array of services aimed at developing customer-centric environments. These services typically include: 1. Layout Planning: Developing strategic floor plans that optimise space and flow for both customers and staff. 2. Interior Design: Crafting aesthetically pleasing environments through the selection of themes, colours, furnishings, and decor. 3. Installation of Facilities: Implementing necessary infrastructure and amenities, including seating, lighting, and other fixtures that enhance the functionality and appeal of the space. 4. Project Management: Overseeing the entire design and installation process to ensure timely and within-budget completion. 5. Consultation: Providing expert advice and insights on the latest trends and best practices in customer experience design.
Who Can Apply
The framework is open to suppliers with expertise in design, interior architecture, and installation services, particularly those with experience in catering and social spaces. As this is not a DPS, the application period was at the outset of the framework's establishment; however, suppliers who meet the criteria and wish to participate in future opportunities should monitor similar frameworks or contact SUPC for potential involvement in subsequent procurement activities.
Buyer Benefits
Public sector buyers, particularly universities, benefit from this framework through its streamlined procurement process. The framework ensures compliance with procurement regulations, offering a pre-selected list of suppliers vetted for quality and reliability. This leads to reduced procurement time and cost, allowing institutions to quickly implement projects that enhance their facilities. Additionally, the competitive environment fostered by the framework encourages suppliers to offer innovative solutions and competitive pricing, ultimately benefiting the contracting authorities.
Lots
Not applicable
Next Steps
Suppliers interested in this framework should thoroughly review the specific requirements and guidelines established by the SUPC. While the application process for this particular framework is closed, understanding its structure can provide valuable insights for future opportunities. Suppliers are encouraged to contact the SUPC directly for further information and to express interest in similar frameworks.
How Biddable Can Help
Biddable assists suppliers by providing insights into various procurement frameworks, helping them discover relevant opportunities and prepare effectively. Our services include guidance on compliance requirements, strategic advice for bid preparation, and maintaining visibility into the pipeline of upcoming frameworks. We aim to support suppliers in navigating the complex landscape of public sector procurement, ensuring they are well-prepared to engage with suitable opportunities.